For any relationship to work there has to be an understanding on both sides.
In this article, we look at the importance for both clients and candidates to have a responsibility to each other.
As a recruitment agency, we are the ones directing the orchestra of talent and personalities.
In our ongoing series of interviews with the Rock Recruitment team, lets share the whole relationship game with some of our recruitment team: Camilla Ancell-Begley and Laura Coombes.
It Doesn’t Always Sing Beautifully
Lets start off with a sense of realism.
There are times when both clients and candidates are on the opposite sides of the road, both heading in completely different directions from each other.
Whilst it is something that doesn’t happen very frequently, candidates not turning up for interviews is something that we cannot ignore. Why is this? Laura looked to shed some light on this,
“There are people that have more than one interview. They can find themselves in a stronger position when offered a job somewhere else and then decide not to go to another interview. It is as simple as that.”
“Dropping out of interviews is something that affects us all. Whilst it is fantastic that people are offered positions, all they need to do is let us know. Honesty and a bit of transparency can mean so much.”
Walking in the opposite direction can also be seen from the client side. Camilla highlighted,
“The biggest frustration for candidates who have had a positive connection with a client and the interview flowed, is when everything then goes quiet.”
“Chasing for feedback and the lines of communication going silent, can affect confidence as well as being harmful to a companies image.”
The Thing That Links
When candidates and clients are both on the same side of the road, walking next to each other, not heading in opposite direction, comes down to one simple trait to be championed on both sides and within a recruitment consultancy itself, communication.
Laura has seen this work on many occasions.
“It is our job to understand both clients and candidates. For instance, working with a client, there is a strict requirement to deliver and understand their expectations. What we do is visit, understand the roles that are available and more importantly the culture of what people are going to be working in. By ‘tuning in’ to the client and walking in their shoes, this enables us to understand those people, where everyone can be happy.”
The reason it works is that we (the recruitment consultancy) can orchestrate the relationships. When you understand the background, culture and characters of both sides this is where things work.
Camila highlighted the importance of treating everyone individually. Maddy explains,
“The opposite of communication and nurturing relationships is treating the world as one size for everyone. Volume is the antithesis of connection. For instance, CVs being fired out without candidates being aware is an awful thing to do, but unfortunately it happens.”
“No one wants their CV sent without prior conversation. However, with GDPR (General Data Protection Regulation) arriving from May 25th, this practice will hopefully be reduced and the transmission of personal data something that is in agreement and not as a one sided act.”
Finding That Flow Where Arms Are Locked
When client and candidate both understand each other, the reward can be recognised by everyone.
“It is the role of the recruitment consultancy to find the working relationships between the right people. One of the biggest rewards that I have is when someone looks at me and simply says ‘thanks.’ When there is the right fit between both the candidate and the client, we all like to think that we have helped find the right piece of a very large jigsaw puzzle.”
“Seeing people flourish within a company where someone else has made a commitment to hire, is where I see the reward,” continued Laura, “For instance, we looked after a temp candidate that had lost their job and wasn’t really sure what they wanted. Camilla put her forward for a particular role and she took the position. She has already been promoted within a year.”
“She may have lost a role, but she gained a new career. That means a lot.”
When It All Works
When a client has the confidence to recruit someone they know that can do a great job and a candidate can trust a client, this is how people and businesses develop and become empowered.
“We help make that fit for people to stand shoulder to shoulder with each other,” said Laura.
From a recruitment perspective, managing dozens (if not more) relationships is part and parcel of the job. However, interaction and taking the time to get to know people, their traits and what they are looking for is when the whole recruitment process becomes one that flows.
You have to champion the companies you represent and those who are looking for roles. When communication takes centre stage, it becomes a road that can lead to a rewarding journey.