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Support Account Manager


  • Ref: SAM/LC
  • Location: Poole
  • Type: Permanent
  • Hours: Full-time
  • Salary: Up to £19,500 basic + bonus

We are delighted to be working in partnership with our Poole – based client. They’re part of one of the biggest retail groups in the UK, and are looking for someone with a passion for building great customer relationships to join their team.

The Support Account Manager vacancy will work exclusively with external customers in conjunction with the external sales managers, so would be a sales supporting role rather than pure account management.

The role of the Support Account Manager will be:

• Proactively build long- standing, trusting relationships with all existing customers through regular telephone, email & postal contact ensuring customer confidence and satisfaction

• Work in partnership with Area Sales Managers and/ or Key Account Manager to support a selected customer base

• Maximise selling opportunities, negotiating mutually beneficial terms for both the business and customers

• Provide innovative product and service solutions to customers ensuring competitive advantage.

• Be an adaptable and flexible member of the team

• Work with the Service Centre Manager to optimise potential sales and ensure that all existing and potential customers receive information on relevant offers and promotions

The ideal candidate for the role will be:

• A passion for delivering the best customer service

• Ability to build great relationships with both customers and team

• Highly motivated to succeed and results driven

• Experience in telephone- based sales or account management would be advantageous, but by no means a necessity

• Excellent verbal, timekeeping and communication skills

• PC literate, with a strong understanding of Excel and word (or similar programmes)

What the company offer:

• Ability to expand or develop a future career within a major group

• 22 days annual leave to start

• Achievable bonus scheme

• Excellent pension scheme

• Wide range of extra benefits from company schemes, including healthcare and high street discounts

• Smart casual dress code with dress down on Fridays

• Free staff parking

If you would like to apply, please submit your CV. All applicants will be treated in the strictest of confidence.

Thanking you in advance for your application.

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Laura Coombes
01202 237129


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