Rock Recruitment Solutions are excited to be working with an innovative personalised learning platform that provides etext books from all the key academic publishers. With offices in the UK, Canada and Australia, this is an ideal opportunity for the right candidate who wants to build their future career.
Serves as a point of contact for all customers, users and partners.
Assists in the preparation of quotations for customers
Builds and enhances professional relationships with customers and partners.
Provides ongoing support, follow-up and information to Sales team, to ensure that all aspects of customer requirements, from receipt to resolution, are up to date and within company standards.
Assists in training and staying informed of competition and electronic trends, as well as providing technical support to all customers.
Creates and maintains all direct and distributor customer accounts.
Attend meetings and client review meetings, as needed. Handle training of end users, as required.
High level of competence in various word processing, spreadsheets and presentation tools including MS Word, Excel, Outlook and PowerPoint
Knowledge of CRM systems
Must be comfortable demonstrating software platforms using various devices and platforms, e.g. iOS, Android and Windows
Excellent communication skills, both written and oral
First class organisational, planning and problem solving skills
Ability to explain and demonstrate systems
Excellent customer service skills
Ability to work both individually and as part of a team essential
Educated to degree level with a proven ability for self-learning and development
2+ years’ experience in a customer or client facing role is desirable
Strong listening skills, attention to detail, tenacity and the ability to self-manage
The company also offers an attractive benefits scheme for all employees including 23 days holidays, and pension scheme
If you would like more information regarding the role or would like to apply, please submit your CV. All applicants will be treated in the strictest of confidence.
Thanking you in advance for your application.